We are proud of the quality of our work and we hope you are too! Your product is one of a kind. If, for any reason, you are not satisfied with what we made you, we will make things right. Depending on the product, the reason for your dissatisfaction, and the amount of time that has passed since you received your purchase, we will help figure the best course of action between a replacement, exchange or refund. Refunds are available on most products* as long as you let us know within 10 days of receiving your order. If a refund is given, it will be for the full price you paid for the item.
To get your return started, simply call (855) 227-8333 or email us at info( at )carved.com with your Order Number and a description of why you want to return the product and whether you desire a replacement, exchange or a refund. We will respond within 1-2 business days. For most replacements and exchanges (and in select cases refunds) we will reply with a prepaid shipping label for you to use to return your defective or unwanted product. You then apply that label to a small box (you can use the one we sent you!) and stick it in the mailbox with a note in the package stating your order number and exactly what you want. Once we receive your return we will process your replacement, exchange or refund. In cases of manufacturing errors, we may simply ask you to provide us with photographic proof of the defect so that we can get your replacement shipped out right away; taking care of retuning the defective item once you have the replacement. Refund requests that are not due to shipping damage or a manufacturing error will need to be returned to us at the customer’s expense.
* Refunds are not available on solid wood cases for any reason other than shipping damage or manufacturing error that we are notified of within 3 days of being received.