When will my (international) package arrive, and why does the tracking say that my package is stuck in Chicago, South Bend, or Indianapolis?

Since USPS (our standard shipping method) is a U.S. based postal service they will stop sending updates to your tracking number once your package leaves the U.S. and enters your country's customs, this is why it appears to be stuck in Chicago, South Bend, or Indianapolis. Also please note that once a package enters customs it is completely out of our control; we have seen packages take anywhere from 1 - 6 weeks to be delivered because of delays in customs so please be patient during this period. However, normally it only takes around 1-2 weeks for a package to ship internationally.

If you haven't received your package after 6 weeks of it being sent, please let us know and we'll get you taken care of!

Have more questions? Submit a request

Comments

  • Avatar
    Tania Rodney

    Hi, am really having a problem with my package, been in Chicago 60660 for almost 5 weeks now, am really worried, i don't know what next to do. Please help me.